Terms And Conditions
Welcome to VTOD EOOD. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.
"Services" refers to our activities.
"Products" refers to the flight simulator systems, flight simulator parts, extreme gamer computers and any related components available for purchase on our website.
"We/us/our" refers to VTOD EOOD, the owner of this website whose registered office is in Bulgaria.
"You" refers to the user or viewer of our website.
While we make every effort to serve all customers with the highest level of service, we reserve the right to refuse service under certain circumstances. We will always communicate transparently with any affected parties should such a situation arise.
Our company will never request personal identification documents from our customers. Additionally, we do not send unsolicited requests for information via SMS or email. Any official communication regarding your account or orders will be conducted through secure, verified channels.
Please note that certain strategic product elements are confidential and will not be publicly disclosed until they are secured by a utility patent. These elements are vital to maintaining the integrity and competitive advantage of our offerings. Registered and existing customers will receive detailed information about these confidential elements through a secure channel of communication. By accessing and using this website, you acknowledge and agree to respect the confidentiality of this information, recognizing its importance to our ongoing innovation and success.
While the prices of our products are subject to change, we are committed to transparency and will make every effort to inform our customers of any price adjustments. Customers who are part of our notification list will receive updates directly. We encourage you to join this list to stay informed about any changes.
Please be advised that while we develop and manage our product offerings, all sales transactions are exclusively conducted by our subsidiary, StellarRS EOOD. For more information about purchasing our products, please visit the StellarRS EOOD website at www.stellarrs.com. StellarRS EOOD operates as a subsidiary of VTOD EOOD, and is the designated seller for our product lineup. We encourage all interested parties to direct their inquiries and purchase intents through the specified platform.
For detailed information regarding the manufacturing and origin of parts, as well as inquiries about tailor-made flight simulators, please do not hesitate to contact us via email at or through our online contact form at https://www.vtod.eu/contact. For specific requests related to tailor-made flight simulators, please visit us at www.vtod.eu/contacts.
Our company primarily focuses on manufacturing and ensuring that our products meet certification standards and pass rigorous laboratory tests. The responsibility for distribution and shipping is handled by our subsidiary, StellarRS EOOD www.stellarrs.eu. However, VTOD EOOD holds a significant commercial authorization and may, under certain circumstances, directly engage in sales and shipping activities.
In compliance with EU consumer rights directives, customers in the European Union have the right to cancel a purchase within 14 days after receiving the product.
The product must be returned undamaged and in its original packaging. The cost of return shipping is the responsibility of the customer unless the product is defective.
Due to the complexity of flight simulator systems and the specialized installation required on-site, our standard return policy does not apply to these products. Before purchase, customers are invited to visit our facilities, receive comprehensive information, and have the opportunity to test the simulators.
Please be aware that it is practically impossible to return a fully installed flight simulator complex due to the expertise required to safely disassemble and transport the equipment.
Additional fees for disassembly and transport in cases where a return is authorized under exceptional circumstances will apply. These fees and conditions will be clearly described under each product listing to ensure transparency before purchase.
We aim to ensure a safe and enjoyable experience with our Virtual Reality products. It's important to note that while VR offers immersive experiences, it can also pose health risks if not used properly. Common issues include eye strain, motion sickness, and, in some instances, psychological effects such as anxiety or discomfort due to the intense realism of VR environments. We recommend users take regular breaks to mitigate these risks and provide all necessary safety information with our products. Please be aware that VR headsets are designed to be used by adults and may not be suitable for children or individuals susceptible to motion sickness or photic-induced seizures. Our VR headsets are engineered with attention to reducing potential risks like eye strain by incorporating advanced display technology and ergonomic design. However, users should consult the included safety guidelines and assess their personal health conditions before using VR.
Each of our Virtual Reality products is supplied with a comprehensive manual that includes detailed safety guidelines. It is crucial that all users read and follow these instructions to ensure safe usage. We design our VR products to meet the highest standards of safety and user experience. However, [Company Name] does not assume responsibility for any harm or injury resulting from inappropriate use, alteration, or failure to follow the safety guidelines included with the product. Users are urged to use the VR products within the limits of the safety instructions provided to avoid potential risks such as eye strain, motion sickness, or other health-related issues.
As a European company, our company is committed to comply with the General Data Protection Regulation (GDPR). We prioritize the privacy and security of your personal data. Our practices regarding data collection, processing, and storage are designed to ensure the security and confidentiality of your information. We collect, store, and use the minimum of your personal data, used solely for the purposes of service delivery and enhancing user experience. Personal data that is necessary for the purposes specified in our Privacy Policy and ensure that your data is processed lawfully, fairly, and transparently. You have the right to access, correct, delete, or restrict processing of your personal data, among other rights outlined under GDPR. For more detailed information or to exercise your rights, please refer to our Privacy Policy.
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Please note that by using our services, you consent to the collection and use of your information as outlined in our Privacy Policy. We encourage you to read the policy thoroughly to understand your rights and our obligations.
The content published on this website (digital downloads, images, texts, graphics, logos) is the property of VTOD EOOD or its subcidiary company StellarRS EOOD and/or its content suppliers and or business partners and is protected by international copyright and intellectual property laws.
Our liability for any direct, indirect, incidental, special, consequential, or punitive damages is excluded to the fullest extent permitted by law.
These terms and conditions are governed by and construed in accordance with the laws of Bulgaria and the European Union.
We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website.
